Cabinet de recrutement : STREAM GLOBAL SERVICES Nom et prénom : Jill Lawlor Fonction : HR Email : dublin_jobs@stream.com Sujet: Offre d'Emploi Pays d'expatriation Irlande - Dublin Présentation du poste We are looking for "Photography Pro Support Representative" with French language. Objectives: “The primary role of the Photography Pro Support Representative is to provide first class Pre & Post Sales support to customers” - One of the main responsibilities of the Photography Pro Support Representative Is to provide first class support within a call center environment to customers, primarily via telephone but also using Web and Email services - Achieve and maintain service level statistics on an individual and team level - Effective use of the systems and tools available to the Support Centre - Track & document customer & problem information in the client call logging system - Contribute to overall team performance, including support and assistance of other team members - Dealing with escalations - Achieve company standard quality scores and strive to exceed these Profil du candidat • Good knowledge and understanding of photography is essential • Good knowledge of Computer Operating systems • Excellent Customer service skills, a minimum of 1 year customer service experience, preferably in a call center environment • Must be able to work in a high volume, fast paced, goal-oriented environment • Must have strong initiative, be positive and a quick learner • Be able to adapt to change • Ability to work independently and in a team environment when necessary • Attention to detail • Excellent communication skills to include verbal, written and listening • Ability and willingness to solve problems and provide support • Ability to manage time wisely to meet call handle time and work with targets • Flexibility to work various shifts and good time management skills • Fluent French both written and verbal. • Must also have a good command of English language. Diplomes et expérience requis Départ en Célibataire Souhaitez-vous ajouter le logo de votre entreprise avec le texte de l'annonce Oui

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