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 Société
: Manpower
Belgium Sa
Contact: Damien
Van Thielen
Site Web :
www.manpower.be
Email :
workabroad@manpower.be
Tel : 0032 2
627 16 39
Sujet: Offre
d'Emploi
Pays
d'expatriation
Pays-Bas Ville
Maastricht
Période
disponible asap
- Durée
du contrat 1 an
dont 1 mois de
periode
d'essai
Présentation
de
l'entreprise
The contact
center has
approximately
600 employees
consisting of
40 different
nationalities.
Our main goal
is to exceed
customer
expectations.
Department
description
Customers
experiencing a
technical
problem can
contact our
company for
assistance 365
days per year,7
days a week and
24 hours a
day.
For our contact
center based in
the
Netherlands, we
are looking for
Customer
Service
Representatives
for the Belgium
department.
The contact
center serves
as the central
point of
contact for
customers and
prospective
customers of
our high
standard,
worldwide-known
brand.
From our
contact center,
customers from
across Europe
are supported
with technical
problems,
enquiries,
complaints and
promotional
activities.
Working hours:
37.5 hours per
week; in a
3-3-3 shift
pattern (3 days
early shift, 3
days late/night
shift, 3 days
off)
Holidays: 20
days per
year
Health
insurance:
Possible to
join company
scheme.
Benefits:
- Relocation
package (see
booklet).
- Social
Club
- Child
care
- Travel
expenses are
being
reimbursed.
Personal
development:
1 month
training +
ongoing product
training.
No real
possibilities
on internal
promotion.
Profil du
candidat
• Higher
vocational
education
• Native
level Dutch/
Flemish and
French speaker
+ good level
English
• Advanced
negotiation
skills
• Computer
literacy
•
Experience in
customer
care
• Good
understanding
of customer
satisfaction
• Team
player
•
Open-minded to
a diversity of
cultures
• Ability
to prioritize,
analyze, plan
and coordinate
on high
volumes
MIT (Most
Important
Thing): Good
customer
service
experience and
fluency in
Dutch and
French.
Ref de
l'annonce
CBC/Nederland/CSR
Mots
clefs
importants de
votre annonce
Customer
Service
Representative-
24/7
assistance
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